Canadian businesses face a stark paradox: a critical labor shortage of more than 527,000 vacancies remains unfilled, while 740,000 qualified, eager Canadians can’t find work. The talent gap is right in front of us, but outdated hiring practices are keeping too many employers from tapping into it, costing the Canadian economy up to $422 billion in lost potential.
For years, conversations about hiring people with disabilities have leaned on the same language; ‘it’s the right thing to do’, ‘it’s about corporate social responsibility’, ‘it’s a moral imperative’. It’s all true, but also only part of the story. Disability inclusion isn’t just a moral imperative, but a strategic business advantage.
The numbers don’t lie— businesses excelling in disability inclusion report 1.6 times more revenue and 2.6 times more net income compared to competitors. Research from the Institute for Work & Health shows that closing the employment gap could yield between $252.8 to $422.7 billion into Canada’s economy, create 450,000 new jobs by 2030 and add $50 billion to Canada’s GDP by 2030. This is more than just inclusion talk, but a growth strategy.
Yet here we are, facing talent shortages while overlooking a highly skilled, diverse talent pool. The disconnect isn’t about capability. What is holding employers back is the outdated misconception that accommodation is costly or complicated. In reality, most accommodations like flexible schedules, remote work, adjustable workstations, are low-cost practices that benefit all employees. Research shows that for every dollar invested in accommodations, companies earn an average $28 return. Retention tells the same story. One franchise study showed that stores employing staff with disabilities saw 35% turnover rate, compared to 75% industry average.
The accommodation problem is a myth. The real problem is that workplaces have built their systems around an outdated idea of the ‘ideal employee’, and anyone who doesn’t fit that narrow mould is treated as requiring special treatment.
When employers remove unnecessary barriers and build supportive cultures, everyone benefits. Productivity, engagement, and loyalty increase. Teams become more innovative and resilient.
When I became Executive Director of ABLE2 in August 2018, I could never have imagined that just two years later, a global pandemic would push us into remote work. I expected challenges and pushback, but what I got instead was a revelation.
Transportation and scheduling barriers were removed. Staff had the flexibility to manage health and family matters, and overall productivity went up. Team members who found our office environment overwhelming could finally focus without the sensory overload. We extended this same flexibility to the people we support, meeting them where they are, and how it works best for them.
We didn’t set out to reinvent workplace accessibility. But the pandemic revealed just how many barriers we had quietly accepted as “normal.” In September, we made a strategic shift to fully remote operations and closed our office space. We see this as a competitive edge where our staff is more productive, more loyal and more innovative. And we better serve our community because our workforce reflects it.
As leaders and employers, you can build inclusive hiring practices through:
- Accessible job postings: Use plain language, focusing on essential skills and clearly state that accommodation is available. Ensure websites, forms and assessments are accessible.
- Diversifying your outreach: Work with disability-focused agencies and participate in job fairs to connect with skilled candidates.
- Accessible interviews: Offer interview format options such as video, written or in-person to suit diverse needs, and encourage candidates to request accommodation upfront, ensuring they can perform at their best.
- Embedding support systems: Ensure tools, technology, and workspace adjustments are in place. Adopt a person-centered approach by asking candidates what would allow them to bring their full potential to work.
- Fostering a culture of belonging: Train teams on disability inclusion, make inclusion visible in leadership, and embed it into company values.
- Investing in career growth: Pair employees with mentors, create advancement pathways, and diversify leadership.
October is National Disability Employment Month, and we celebrate employees with disabilities who make our workplaces more inclusive, innovative, and resilient. But it’s also a moment to confront the barriers that remain and how much potential remains untapped.
Employers who embrace disability inclusion gain what others overlook: exceptional talent, innovative teams, and a stronger connection to diverse markets. People with disabilities bring lived experience, adaptability, and problem-solving skills that are invaluable in a changing economy. They have long made significant contributions to our communities, and at ABLE2, we see them thrive and have meaningful and fulfilling lives when they are empowered and given opportunities to participate in the community.
Expertise, support, and qualified candidates already exist. The real question isn’t whether you can afford to hire people with disabilities, it’s whether you can afford not to. The future of work is inclusive. Will your company lead or lag behind?
Leaders, it’s a perfect time to ask yourselves— what would it take to transform these barriers into opportunities?
Published by
Experienced Non-Profit Executive Director




