Stephen’s Advocacy in Action for a Safer, More Inclusive Community

Stephen, a wheelchair user living in Ottawa, relies on OC Transpo to navigate the city. However, in recent months, he has encountered a recurring issue: bus operators declining to assist him with fastening his safety belt. Without proper fastening, Stephen faces a serious safety risk, as he could slide across the bus, endangering both himself and other passengers. When Stephen sought help, he was often told it wasn’t the operator’s job and was advised to use Para Transpo instead—a suggestion that felt dismissive and limiting.

Recognizing the need for systemic change, Stephen took his concerns to Transport Canada, which facilitated mediation meetings between him and OC Transpo. Facing a team of operations managers and engineers, Stephen stood firm as a lone voice for the disability community, calling for improved training for drivers and structural changes to buses to better support passengers with disabilities. His advocacy highlights the critical role individuals with lived experiences play in creating safer, more inclusive public systems—not just for people with disabilities, but for all users.

Stephen’s determination underscores the strength and resilience of empowered advocates. When people with disabilities are supported and heard, they can lead the charge for meaningful change that benefits entire communities. His story serves as a reminder of the importance of listening to those directly impacted by policies and practices, and the transformative power of advocacy in building a more accessible and equitable world.